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Grade I Branch Business Manager – Bank of Abyssinia(BOA)

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Job Overview

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Bank of Abyssinia(BOA) is looking for qualified applicants for the following open position.

Job Title:  

Grade I Branch Business Manager

Job Overview:                             

Job Type: Full Time

Salary:  Company’s Scale

Place of Work: Molale Branch, Ethiopia.

Job Position:                                

Grade I Branch Business Manager


  • Coordinate and manage the overall banking operation activities in the branch.
  • Participate in the Preparation of the Branch’s budget and track its implementation,
  • Ensure effective and proper utilization of resources;
  • Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
  • Coach and mentor employees within the branch towards effective career development,
  • Set goals, objectives, performance standards and signs an agreement with performers, and evaluate the periodic performance of his/her subordinates.
  • Prepare, Review and upon approval, submit functional reports to relevant organs and work closely with the branch teams for same,
  • Manage disciplinary concerns of the Branch’s staff.
  • Participate in the Development of Branch plans (such as operational plan, marketing plans and sales plan) and objectives and review and consolidate same.
  • Plan and manage the sales and customer service activities of the activities of the branch.
  • Sale of bank products, services and digital banking.
  • Handle the customer request.
  • Maintain relationship management with customers.
  • Ensure the proper handling of customer queries and complaints, and manage and maintain positive relationship with customer and staffs.
  • Promote new and existing bank’s products, services and digital banking to the customers and facilitate efficient and high quality service to customers.
  • Enhance the bank’s image through pro-active handling of customers and maximization of their satisfaction.
  • Ensure that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct.
  • Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process.
  • Ensure that good relationship maintained with developmental partner and high value customers.
  • Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards, policies and practices.
  • Countersigns on document and transaction tickets and approve payments.
  • Supervise the business activities in the branch.
  • Work closely with the branch teams in annual plan development.
  • Evaluate continuously the work of the Branch business team.
  • Motivate the Branch Business team.
  • Prepare and implement periodic job rotation plan for the Branch business team.
  • Ensure that all Branch transactions are processed accurately and efficiently.
  • Responsible for management and maintenance of all bank products, services and digital banking.
  • Coordinate the marketing efforts of the branch.
  • Evaluate periodically the marketing and sales plans.
  • Follow–up and rectify discrepancy reported by internal auditors.
  • Create conducive working environment for the customers and staff.
  • Engage fully in the resource mobilization activities.
  • Authorizes transactions.
  • Ascertains that all transactions are authorized on same date as per the standard.
  • Keep cash indemnity savings account passbook of the officer and updates the balance on the system monthly.
  • Manage and approve transactions on inactive current accounts as required.
  • Measure Branch Business staffs’ performance periodically.
  • Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments.
  • Ensure all loan request of customers are properly and timely forwarded to the respective departments as per credit procedure.
  • Prepare reminder to the customer or take action for those customers who write a cheque without Sufficient balance as per NBE directive and report to Branch Banking;
  • Perform other duties assigned by appropriately instituted Supervisory Management.

Job Requirement:                       



  • BA Degree in Accounting, Management, Banking and Finance, Economics or other business related fields.


  • Minimum of 6 years banking experience.
  • Experience in Supervisory role is advantageous.

How to apply

Interested applicants, who fulfill the above requirement, can submit your CV, copies of relevant documents and Application to: Click Here

Deadline: 10, February , 2023.

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